Your privacy is very important to us. We are committed to providing a positive experience for our customers who interact in person or online, and to that end, we only collect information that will help us deliver the best possible customer experience.
When do we collect information:
We do not collect any personal information from you when you simply visit or browse our website unless you provide it to us for a specific purpose. Some (though not all) examples of circumstances that require personal information:
- Subscribing to our email newsletter
- Placing an order with one of our retail stores over the phone
- Enrolling in our Wine Club
- Booking a Tour & Taste Package
- Purchasing an Uplands Wine Trail Passport
In these and other similar cases, we will ask that you provide information by filling out a form and submitting it online or in person. We will not collect information without your knowledge or consent.
What do we do with information collected:
We do from time to time collect information such as credit card information and contact information (name, billing address, shipping address, phone number, email, date of birth, etc) in different ways from visitors and customers who access the various parts of our business online, in person, or over the phone. We use this information primarily to provide a customized experience as you use our services and do not share, sell, rent, or trade this information with third parties except as necessary to fulfill your order (ie: Sharing your address with UPS in order to ship your purchase to you).
We store some pieces of personal information to the extent necessary to provide the services you require, and do so only as long as is reasonably necessary to provide that service or as required by law.
For both privacy and safety, all credit card transactions are transmitted securely though a certified provider and digital information is not stored on site, nor is it accessible to us once authorization has been received for a purchase.
How can you remove your information:
You can always request removal from any and all email lists and subscriptions by clicking the “Unsubscribe” link at the bottom of any email you receive.
Please feel free to reach out to us at [email protected] with any questions about this or any of our business policies or practices